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My Address Information
My Payment Information
My Order History
What is my order status?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my order password?
How do I start a new order?
How do I update my credit card when my preorder authorisation has failed?
How do I get technical support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Right of Withdrawal
Right of Withdrawal Request
Quick Order Look Up
Quick Order Look Up
Your email address:
Last 4 digits of your credit card:
Forgot your order password?
Is there anything I should do before I download?
How do I download my purchase?
Is downloading the same as installing?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
I want to re-download my purchase, but the Download button is gone.
How do I get my serial number or activation code?
What do I do if my serial number or activation code is not working?
Returns and Cancellations
What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
How do I request a refund?
How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
When will I see my credit appear in my account?
Privacy and Security
What is the Digital River Secure & Virus Free Protection?
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